Delivery and Returns Information

Delivery Information

We offer free UK delivery on all orders over £100 with the following exceptions: Northern Ireland, Scottish Highlands and other remote areas of Scotland, Isle of Man, Channel Islands, Isle of Wight and Isle of Scilly. If you would like delivery to any of these locations please contact us in advance at enquiries@hofinteriors.com for a quote and specific delivery times. The delivery charge for items under £100 is £6.50. 

Deliveries usually take place from Monday to Saturday between 8am and 9pm but we may deliver outside of these hours during busy periods.

Small items
Our smaller items (such as our home accessories) are delivered via DPD, Parcelforce and Fedex within 5 - 7 working days from the date of order. You will be provided with your online tracking reference once your order has been dispatched. 

Medium to large furniture items
Delivery of our medium to large furniture items is usually within 3 - 4 weeks from the date of order, unless otherwise stated in the product information. Most of our larger furniture items are delivered by a specialist courier on a two man delivery service. Some of our larger furniture items may be delivered via pallet delivery - in this event the pallet service is usually a kerbside delivery and it will be your responsibility to dispose of the pallet afterwards. Once your order has been dispatched the courier will usually contact you in advance via email or text message with your delivery date. For this reason it is important that the contact information you provide is correct and up to date. Once you have received the delivery text or email you will be given the option to reply to confirm the date, which you must do or the delivery may not go ahead. Upon delivery you must be available to sign for your order. You are also responsible for making sure that the furniture will fit in your home and that the courier has suitable access if required. Deliveries usually take place from Monday to Friday but we may deliver outside of these hours in busy periods.

Returns

We hope that you love your order but in the event that you would like to return it you can do so by emailing us at enquiries@hofinteriors.com and registering a return. Please include your order number, a description of the issue and photographs if applicable.

Orders must be returned within 14 days of receipt in a new and unused condition and in the original packaging. The item will be inspected upon its return and refunds will be processed within 7 working days. Small item returns can be sent back to us via a parcel courier. For larger furniture items it is your responsibility to return the order to us, however in the event that you are unable to do so we can arrange collection and deduct the collection cost from your refund. If your goods have been assembled and are not faulty, or if they have been used, you will not be able to return your goods for a refund.

Damaged or faulty goods
Upon receipt of your order please check the goods to ensure there is no damage. Any damage or fault must be reported to us within 24 hours via email at enquiries@hofinteriors.com. When contacting us, please make sure you include your order reference and if possible photographic evidence of the fault so we can see how best to resolve. 

Warranties

Our indoor furniture products are covered by our 12 month manufacturer's warranty. Home and garden accessories and glass products are not covered under our warranty.

Our steel framed garden furniture is also covered under our 12 month manufacturer's warranty and our aluminium framed garden furniture is covered under our 3 year manufacturer's warranty. In both cases this does not include cushions, cushion fillings, glass or weather covers. 

Your warranty is valid from the date of delivery and is automatically activated upon receipt of your goods. Please make sure you retain your proof of purchase, as you may need this in the event of a claim.

Our warranty covers the structural components of the furniture (such as frames and support brackets) and any issues that arise due to a manufacturing fault. If the goods become defective due to improper use (unless it is due to the manufacturer’s negligence), accidental damage, neglect, incorrect assembly or general wear and tear, the warranty will not apply. Neither does it cover damage that occurs due to adverse weather conditions, including strong winds.

Making a claim
Our warranty covers only the person who originally purchased the goods; it is not transferrable or valid outside of the UK. If you have problem with your product please contact us at enquiries@hofinteriors.com with your order details, a description of the problem and if possible photographs so we can assess your claim on an individual basis. Once the claim has been investigated if we determine that the issue has risen due to a manufacturing fault we will either repair or replace the item as applicable. 

Garden furniture warranty exclusions
The follows items are excluded from our manufacturer's warranty:

• Garden furniture cushions and fillings - we recommend that your garden furniture cushions are kept and stored indoors, particularly during harsh weather. The all weather covers we provide are designed to protect the furniture and, even when a cover is in use, the cushions should still be stored indoors. Your warranty will not cover damage that occurs to cushions (including mould) in the event that you do not follow these guidelines
• Glass is not covered under our warranty unless the fault is reported within 24 hours of delivery of the goods
• Gas Fire Pit Kits - Our gas fire pit kits are covered under our 12-month warranty, even when the furniture itself is covered under our five-year warranty. Any fault reported will be resolved with replacement parts
• Our all-weather covers are not protected under warranty